Key areas of Responsibility
- Customizing systems deployed for each subsidiary to suit their needs for claimflux and Complaints management system
- Implementing change requests for the different businesses
- Offer general support to IT administrators across the subsidiaries e.g. system troubleshooting, vendor management.
- Execute action plans from the head of implementation, infrastructure, and security to the subsidiaries to meet the organization's strategic goals.
- Engage with IT teams across subsidiaries to determine user system requirements.
- Plan and train users on new systems as well as maintaining these systems
- Manage and monitor backups of all call center systems
- Provide monthly reports on application/system usage across the subsidiaries to the head of implementation, Infrastructure, and security
KNOWLEDGE, SKILLS AND EXPERIENCE:
- BSc. Computer Science or any related field
- Minimum 2 years working experience
WORKING RELATIONSHIPS:
Internal
- IT Managers
- Developers team
- Users and staff
- IT/System Administrators
- Project manager
- External
COMPETENCIES:
- Project and product management
- Good requirements translation
- Knowledge of software and system design technologies
Behavioral
- Communication skills
- Negotiation skills
- Good conduct and high integrity
- Problem-solving
- Creative thinker
- Interpersonal skills
- Patience
- Emotional intelligence
